Legal information

Last updated: 6 November 2026.

Seller identification

Trading name: Essência Viva
Company name: Eduardo Telles Santos, sole trader
VAT no.: 188844465
Address: Rua Serra do Arquitecto, 15, 2640-433 Mafra, Portugal
Telephone: +351 963 201 228
Email: geral@essenciaviva.pt

Terms and conditions

The conditions of sale are in the Terms and conditions.

Delivery times

The usual delivery time is 5 working days in Portugal, 4 in Spain and 9 in France, after the payment is confirmed. Shipping costs are in Shipping and returns.

Right of withdrawal

Under Decree-Law 24/2014, Article 10, you have 14 days from delivery to withdraw from the purchase without giving a reason. How to do so, the exceptions and the model form are in Shipping and returns.

Alternative dispute resolution

Under Law 144/2015, in the event of a consumer dispute you can turn to the CACCL — Centro de Arbitragem de Conflitos de Consumo de Lisboa, competent for the area of our registered office. Contacts: 218 807 030, juridico@centroarbitragemlisboa.pt. The up-to-date list of bodies is on the Portal do Consumidor.

Livro de Reclamações

You can complain in the Livro de Reclamações Eletrónico.

Data protection

See the Privacy policy, the Cookie policy and the Data deletion page.