Terms and conditions

Last updated: 6 November 2026.

Who is selling

The Essência Viva shop is operated by Eduardo Telles Santos, sole trader, with VAT no. 188844465 and registered office at Rua Serra do Arquitecto, 15, 2640-433 Mafra, Portugal. Contact: geral@essenciaviva.pt or +351 963 201 228.

We are independent partners of HealthyPlanet and sell products from its brands. The brands and the product descriptions belong to HealthyPlanet.

Prices

Prices include VAT at the current rate. Shipping costs are shown at the end of your order, before payment. We may change prices at any time, but your order is always charged at the price shown when you placed it.

Orders and payment

In Portugal we accept MB WAY, Multibanco reference and credit card; in Spain and France, credit card. Payments are processed by ifthenpay. Your order is confirmed when the payment is received. If the payment does not arrive within the validity period of the reference, the order is cancelled.

If a product becomes unavailable after you have paid, we will let you know and refund the amount for that product.

Customer account

The account is optional: you can buy without one. If you create an account, you are responsible for keeping your password secure and for providing true information.

First-purchase discount

Anyone who creates an account and confirms their email gets 7% off their first purchase, if the value of the products is equal to or greater than €30.00. The discount and this minimum value do not include shipping or packs. It can only be used once per email and per tax number, and it does not apply if a purchase already exists with that email or tax number. Cancelled orders do not count. If the order is returned, the refund corresponds to the amount actually paid.

Delivery

We ship to Portugal, including the islands, and to mainland Spain and France. The usual delivery time is 5 working days in Portugal, 4 in Spain and 9 in France, after the payment is confirmed. Shipping costs and conditions are in Shipping and returns.

Right of withdrawal

If you buy as a consumer, you have 14 days from delivery to withdraw from the purchase without giving a reason. How to exercise this right, its exceptions and the refund are explained in Shipping and returns.

Guarantee

The products have the legal guarantee of conformity provided for in Portuguese law (Decree-Law 84/2021), of three years from delivery. If a product is not in conformity, write to us at geral@essenciaviva.pt.

Complaints and dispute resolution

Portuguese law applies, without prejudice to the mandatory consumer protection rules of the country where you live. Before any other route, write to us at geral@essenciaviva.pt: this is usually the quickest way to resolve the matter.

Livro de Reclamações (Complaints Book). You can submit a complaint in the Livro de Reclamações Eletrónico.

Alternative dispute resolution. In the event of a consumer dispute, you can turn to the competent alternative dispute resolution body, under Law 144/2015: CACCL — Centro de Arbitragem de Conflitos de Consumo de Lisboa, competent for the area of our registered office, in Mafra. Contacts: 218 807 030, juridico@centroarbitragemlisboa.pt.

If you live outside the Lisbon Metropolitan Area, the competent centre may be a different one. The official list is on the Portal do Consumidor. If you live in another European Union country, you can ask for help from the European Consumer Centres network.

None of this prevents you from going to court. As a consumer, you can do so in the court of the place where you are domiciled.